Monday, June 23, 2008

Snail Mail

Since the CI (cochlear implant) has been approved last week, I emailed the facility, but they have not received a letter yet. Nothing has been set up. I will have to send them a copy of my letter and fax it to them. I'll have to go to the library to get it faxed. I'll keep you updated.

It makes me wonder....if this is common procedure to mail a letter to the insured right away and have a carbon copy of the letter sent to the facility via the slowest "snail" possible? Do insurance companies "buy" time by choosing Speedy the fastest snail, reserved for "insured people" and Pokey, the old snail that can't even outrun himself?


Glitter Graphics

"Send these letters to our policyholders pronto, Speedy. Can you do that?"

Speedy tucks the letters into his duffle bag, gives Insurance Agent a quick nod, and tugs his baseball hat down over his smooth yet slightly glistening eyebrows. His shout of "No problem-ooo" echoed as he slid down the corridors.

Insurance Agent smiles at the fast disappearing Speedy. Holding onto carbon copies of the same letters, he looks for Pokey.

Pokey is snoring into his coffee. Insurance agent pokes Pokey.

Pokey shouts with a startled "Wha-what? WHAT?"

"Got some letters for you to deliver," Insurance Agent waves a thick pile of letters in his face.

"What about Racer, the new guy? He's faster than Speedy."

Insurance Agent shakes his head. "Nope. We still gotta iron out the kinks in the email system. Racer isn't all that new anyway. There are privacy issues. We have to update our disclaimers. Racer is suspended for now."

Pokey rubs his slimy forehead and resignedly sighs a long drawn out whoosh. "Okay, where to?"

"They go to the doctor's offices in the clinics and facilities."

"That figures. I get lost in those places."

Insurance Agent winks. "That's why you're the best man for the job."

Pokey nods, leisurely takes a sip out of his coffee mug and slithers off, sleepily mumbling, "See you next month."



At Mon Jun 23, 11:56:00 AM , Blogger Breazy said...

I can actually believe this scenario! LOL! Hope it all works out for you and fast!

At Mon Jun 23, 02:34:00 PM , Blogger Laurie said...

That happened to me, too. I even had to take a copy of my letter to my doctor's office but they wouldn't schedule my surgery until they had their ORIGINAL copy! Go figure. . .

Glad you got approved, though! Hang in there!


At Mon Jun 23, 08:02:00 PM , Blogger Nessa said...

Can I have Pokey's job? I need a slower pace.

Anything with insurance is screwy.

At Mon Jun 23, 08:20:00 PM , Blogger Shari said...

Breazy-LOL. I actually was planning on just starting the post with the scenario. In today's world, fast isn't fast enough anymore.

Laurie-One of the staff emailed me and said to mail or fax a copy of the letter. They have a slooooowww process. I still have 83 days to go. (Started with 90...)

Nessa-Hey, took a breather from your work? Glad you stopped by.

I'll letcha know when Pokey retires, but you know, it might just be a while for them to get the retirement papers through...

At Mon Jun 23, 09:44:00 PM , Blogger Beth said...

Well done! Such a great way to deal with frustration - using a sense of humour and marvelous creativity.
I'm still smiling. :)

At Mon Jun 23, 09:52:00 PM , Blogger Becky said...

I've not been blogging as much the past couple of weeks, and so had to go back and catch up. Wowza! Tornado sirens? Eeeks. We endured those a couple of times when we lived in Minnesota.

In fact, once when Jeff had a job installing Mobile homes, he went on a job that took him into Wisconsin (from the Twin Cities), and there were sirens going off while he was working. One touched down a block from his jobsite, and tore off all the siding. He didn't get home until 4 am (in the days before cell phones) and I thought for sure I was going to be a widow. Freaked me out.

Glad your CI was approved. It's always a struggle with insurance companies, isn't it? Grrrr. Glad it's just a matter of time now, though.

At Tue Jun 24, 07:01:00 PM , Blogger Kellan said...

It's definitely a challenge dealing with doctors, hospitals and insurance companies. Good that you got approved and I am sending you my best!

Thanks for stopping by my site - so nice to see you. Take care and I hope to see you again soon- Kellan

At Tue Jun 24, 11:31:00 PM , Blogger Kila said...

Enjoyed your story!

Doctors offices are terrible at keeping track of, and processing, paperwork. I've dealt with that due to my middle son's special needs.

Hope all goes well for you!

At Wed Jun 25, 12:40:00 AM , Blogger La La said...

Good perspective!

Hope you get what's due to you SOON!

At Wed Jun 25, 01:06:00 AM , Blogger Diesel said...

What a pain. Glad you haven't lost your sense of humor.

At Wed Jun 25, 10:16:00 AM , Blogger hillgrandmom said...

I'm really glad if you've got approval for your CI, even if everything else is taking time.

At Wed Jun 25, 03:40:00 PM , OpenID suddensilence said...

Shari, I'm going through the SAME exact thing! I got my approval letter on Friday, faxed it to my doctor's office and haven't heard back from them. (It's Wed. now.) The letter I got said that the doctor's office was CC'd so I assumed they received it the same day I did. Even with the fax, they haven't bothered to get a hold of me!

I had hoped to take care of it myself but my hubby is getting annoyed so I think he's calling them himself later today.

So no surgery date here either -- watch us get the same date for surgery, with the way we've been going so far! That would be cool, huh? :-)



At Wed Jun 25, 04:01:00 PM , Blogger Shari said...

Beth-Glad you liked it. Had to make the mood lighter.

Becky-Yeah, ins. co. can be tightwads and take their lovely time on things.

Storms aren't my thing, either. Maybe it's a blessing I don't "hear" the worse of it.

Kellan-Don't I know it? But sometimes we can't blame the ins. co. The adminstration at the facilities (clinics, hospitals) share the blame, too.

Kila-As I just said above, admistration at the doctor's offices share the blame. (I was hoping you'd find it cute considering that you are an ins. agent.) ;) Then again, lawyers laugh at lawyer jokes, too.

La La-Me, too. I'm not looking forward to the surgery, though. Wish that was over with.

Diesel-We nned humor. There's no hope in the world without humor. It keeps us going. You are doing us a service with Humor blogs. :)

Hillgrandmom-Yes, the snail's pace. :) One hurdle to another.

Wendi-It must be a midwestern thing. I don't remember the other bloggers having to go through all this prior to the surgery once approved. Then again, most of the CI bloggers had theirs already.

It would be funny if you and I would have surgery on the same day. (I don't even want to think about that yet-just the post-op part when everything's healed.)


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